How to Guides

IT How to Guides	Reset Your Password Allowing Cookies and Pop-ups Computer Standards and Recommended Software Clear cache and cookies and reset browser Contact the IT Help Desk or Student Administration
Online classes	Finding your online classroom Set up your profile and add a profile pic Announcements and Discussion forums Contacting your Lecturer or Teacher Printing a Book Section Subscribing and Unsubscribing from Forums Echo360 Lecture Recordings Student Wiki Blogs
Assessment	Submitting assignments online through Turnitin Compressing your video using VidCoder(Window), Handbrake(Window/Mac) and how to submit your assignment About Turnitin and FAQs How To Record Video Assessments Smarthinking Online Essay Centre Online quiz Saving a slideshow presentation with notes as PDF Reviewing Assignment Feedback in Turnitin Feedback Studio
Webmail	Webmail Guide (including how to redirect emails)
Grades and results	Accessing your assignment marks and feedback Accessing your end of term results
Enrolment and fees	How to re-enrol online Viewing your fee statement Incorrect Enrolment, Grades or Finances How to Graduate Withdrawing
Blackboard Collaborate	Getting Started as a Participant (Technical Requirements) Testing your audio connection Entering a Blackboard Collaborate session How to use Blackboard Collaborate Troubleshooting Blackboard Collaborate BBC setup instructions The BBC Launcher installation for Mac and Window operating system Android mobile (not recommended) iOS device, iPad or iPhone (not recommended) Mac computer pre-OS10.8 Mac OS10.8.4 or later
Student Portal	How to Login to the Student Portal How to update your personal contact details Change your password
Zoom	How to use Zoom Online Classrooms Getting Started as a Participant (Technical Requirements) Zoom setup instructions Android devices Apple iOS Devices