Webmail Guide (including how to redirect emails)
All ACAP students are issued an Office365 Outlook college email account at the commencement of their studies. The email account is used for all college communications including enrolment news, grades and feedback from educators.
Contents - Office365 Outlook:
- How to log in to your Office365 Outlook account
- How to reset your Office365 Outlook password
- Re-directing emails to your personal email address
- Creating and sending an email
- Opening and replying to an email
- Organising your inbox
- How to download and use the Office365 Outlook mobile app
- Changing the number of email alerts, you receive about posts in your classes
- Questions and Answers
You can easily forward your student email to your personal email address, so you don't miss any important messages. Instructions can be found on the official Microsoft site.
- You should regularly check your personal email account, in case the forwarded mails rejected by the filter(e.g.The Inbox is full or moved to junk box).
- The College takes no responsibility for the functioning of external mail services, and cannot guarantee that forwarded mail will reach an external service.
1. Go to Outlook.com
Alternatively, if you are already logged into the student portal, click 'My Mail' and it will redirect you to Outlook.com login page.
2. Sign in with your student email address firstname.lastname@example.org, and the same password that you use for the student portal.
How to switch between your Outlook personal/work account and your ACAP student email account.
To sign in to a different Office365 account, first, you will have to sign out of the account that you are currently signed in to. When signing in you will be prompted to select an account. Select "Use another account", then sign in with your ACAP Office365 account details. Each time you log in a pop-up window will prompt you to select an account to log in to.
Note: If Outlook automatically logs you into your work/personal inboxes, you may have your login details saved in your browser.
Students can be reset their sign-in password from the Password Reset Portal.
Note: For security purposes, students cannot reset their password directly on Office365. The below failure message will appear if this is attempted. All Password resets must be completed via the above options.
Instructions on how to create an email can be found here:
Instructions on how to open and reply to an email can be found here:
Instructions on how to organise your inbox, including using your folders, can be found here:
Instructions on how to download the Outlook mobile app can be found here:
Support on how to use the mobile app can be found here:
You can change how often you receive email notifications when teachers and classmates post in your online class space. For example, you can choose to receive an email every time a new post is made, or a summary email for the day's posts.
Questions and Answers
Q: Why are you moving my email to O365? What’s in it for me?
A: To provide you with a more robust Microsoft Office suite which now includes Microsoft Outlook. This also gives you the opportunity to download Microsoft’ core office suite programs to your local computer delivering more functionality and ease of use.
Q: How do I access my old emails, and will I lose them?
A: The old webmail https://webmail.navitas-professional.edu.au/ will remain and your login will continue to work for a period of time. Please be aware there is no tool or option to moving the mailboxes in between two systems, means you need forward any necessary emails to your new account from the old webmail. You will be receiving a notification email one month before we retiring and archive the old webmail system.
Q: Who gets this upgrade and how long do we have access?
A: All current students or students who have studied at ACAP within the past 12 months. Graduated students will keep their accounts indefinitely, any students who no longer study with us will have their account deactivated after 12 months. This can be reactivated if you come back to study with us at a later stage.
Q: Has my username and password changed?
A: Your previous password will remain the same. Your username will change to your student ID rather than your name AFTER you log in for the first time. email@example.com
Q: Who do I contact with questions?
Q: Can I revoke my personal O365 license?
A: Students can cancel their personal license but should be aware they may have a different range of software depending on the type of license. Also, any files held on a cloud through their person Office365 license may not be available if they cancel their license.
Important: Under the terms of the Office 365 student license, Microsoft takes no responsibility for the loss of files. Please click here for the details of service agreement
Q: If I have an NCPS email address what happens to this, can I still use?
This will not be your primary address in future however any emails sent to that address will appear in your new Outlook Email.
If you need assistance, please contact the IT Help Desk.
Phone: 02 9964 6322
Hours of Operation: 8am - 7pm, Monday - Friday