How to Guides


Android mobile (not recommended)

If you have an Android operating system on your mobile device, you can download the Blackboard Collaborate app from Google Play Store.

Please note: we do not recommend using Blackboard Collaborate Mobile app for your learning, as the functions are limited compared to using a desktop or laptop web browser.  For example, private chat, live video, file transfer, multimedia library, annotation on the whiteboard, moderator controls, leaving breakout rooms and recording playback are not supported on mobile devices. In addition, if your device is asleep or you leave the mobile app in the background for more than five minutes, you may be ejected from the session. If you can, use a desktop or laptop computer.

Using the Blackboard Collaborate app will use a significant amount of internet data. We recommend turning off your Mobile Data and only using Wi-Fi while setting up and using the Blackboard Collaborate app.

There are 3 steps to setup your Android mobile device:

  1. Download the app from Google Play Store
  2. Enter a test classroom
  3. Learn basic functions and how to enable wi-fi data use

Step 1: Download the app from Google Play Store

Go to your app drawer and open Google Play Store. 

The Play Store will have an icon similar to the following: 

Search the Play Store under 'Apps' for "Blackboard Collaborate".

Select the app in the search results called "Blackboard Collaborate Mobile".


Pres 'Install' and then press 'Accept' to allow the app its' required permissions.


Wait while the file is downloaded and installed, and then press 'Open'.


You have now installed and opened the Blackboard Collaborate Mobile app for android devices.

Step 2: Enter a test classroom

When you first open the Blackboard Collaborate Mobile app, you will see a notice of terms and conditions (see below screenshot). Press 'Accept' to continue to the app.


You will see a page asking for a session URL and Name. Tap 'Session URL' and type in the Test Classroom address, which is: and then tap 'Name' and type in your name. Finally, tap 'Join Session'.


Wait while the sessions says 'Connecting'.

You may be directed into the internet or web browser on your phone. If you are, just enter your name again and press 'Log In'. You will be automatically redirected back to the app after a few moments.

When you see the following screen, you have successfully entered the Blackboard Collaborate test classroom.

Step 3: Learn basic functions and how to enable only wi-fi data use

The below diagram explains where to press to access functions in the Blackboard Collaborate Mobile app.


To enable the use of wi-fi data only, tap the Participant List icon in the top, right corner.

Then, tap the menu icon (which looks like three stacked dots) and tap 'Settings'.


In the 'Network Settings' area, tick 'Wi-Fi Only: Restricts all data to Wi-Fi networks'.

We also recommend that you turn off (disable) your Mobile Data to make sure you don't accidentally use your mobile data while running the Blackboard Collaborate Mobile app.


Finally, to leave the Blackboard Collaborate session, press the back/exit key button twice on your device. Or, you can tap leave, as shown below.


You will be prompted to confirm whether you really want to leave the session. Tap 'Leave' to leave, or tap 'Cancel' if you do not wish to leave.

If you have any questions, please contact the IT Help Desk, and we can walk you through setting up your computer or troubleshooting. 

Phone: (02) 9964 6322
Hours of operation: 8am-7pm, Monday-Friday

For out-of-hours support, please contact Blackboard Collaborate technical support on 1800 267 338. (When you call, you may need to select option '1- web conferencing' and option 1 again 'version 11'.)