How to Guides


Mac OS10.8.4 or later

If you have an Apple Mac computer, your start menu in the top, left-hand corner of your computer, should be similar to this: 

The information here is specifically for Mac Operating Systems from version 10.8.4 and later. Check what operating system you have: click here for more.

There are 4 steps to setup your computer:

  1. Download Mozilla Firefox
  2. Enable pop-ups 
  3. Enter a test classroom and download the Launcher
  4. Check your audio equipment

If you complete these setup instructions, but cannot get the downloaded file, "meeting.collab" to launch, click here to see our extra instructions

Step 1: Download Mozilla Firefox

The program you use to access the internet is called a 'web browser'. The default web browser on Mac computers is called Safari and it is often not compatible with Blackboard Collaborate. Google's Chrome browser is not compatile.

You must download Mozilla Firefox. 

To install Firefox, open Safari and go to and click 'Download Firefox'.


Click on your Downloads icon in the top, right-hand corner of Safari and click on the Firefox file that has downloaded.


Wait while the file opens...


Click the Firefox icon, hold the mouse click and drag the Firefox icon over the Applications folder, and then let go of the mouse, to drop Firefox into the Applications folder.


You will then see Firefox being copied over to your Applications folder.


In your Applications folder, double-click on Firefox to open it.


If you are asked a security question, like the example below, click 'Open' to Allow Firefox to open.


When opening Firefox for the first time, you can import settings from your other web browsers. Choose whether to import or 'Don't import anything' (as shown below) and then press 'Continue'.


Firefox will open. Set it as your default browser, unless you are proficient with computers.
(If you do not set it as the default, any links you click will automatically open in Safari, so you will need to manually copy and past links for Blackboard Collaborate into Firefox.)

Please note that Firefox and Safari look similar. You must use Firefox for Blackboard Collaborate. You can tell the difference by examining the areas highlighted in yellow in the following two screenshots. Notice that Firefox has multiple icons on the top, right side, whereas Safari only has 1 downloads icon. When you are using the program, your computer will also tell you the name of the program in the top, left corner of your computer screen.

Step 2: Enable pop-ups

Click on the Firefox menu at the top, left-hand corner of your computer screen, and then click 'Preferences'.


Go to the tab called 'Content' and then make sure 'Block pop-up windows' is NOT ticked. Once it is un-ticked, you can simply exit this window. (You do not need to press a 'Save' button.)

Step 3: Enter a test classroom and download the Launcher

Go to

Because you have a recent version of MAC OS X, you will be asked to download the Blackboard Collaborate Launcher the first time you enter a classroom. If it is NOT the first time you are entering, click the link "Already installed the launcher? Launch Blackboard Collaborate now".

Click 'Download' to dowload the Launcher.


Click on the file that downloads into your browser.


Next, open the download file.


Double-click on the Launcher in your Downloads folder and then click 'Open' to confirm you want to open it.


When prompted to move it to the Applications folder, click 'Move to Applications Folder'.


You can close the "About" window if it opens.


Back in Firefox, click 'Join' and then type in your name and click 'Log In'.


A file called meeting.collab will download into your browser. It may open automatically, but if it doesn't, go to your Downloads folder and double-click on it.

You will be asked to choose what to do with the file. In the 'Open with' field, click 'Choose...' and select the 'Blackboard Collaborate Launcher' from your Applications folder.


Once you have selected the Launcher, you can tick 'Do this automatically for files like this from now on.' Then, press 'OK' to launch Blackboard Collaborate.


Wait while the Blackboard Collaborate application downloads and opens.


You will see a Security warning asking if you are sure you want to open the application. Tick the box 'Do not show this again for apps from the publisher and location above' and then click 'Run'.


You may see Java pop-up briefly while it launches the program. If you see any further security prompts or prompts from your firewall program, make sure you allow Java and Blackboard Collaborate applications to Run.

When you see Blackboard Collaborate opening, you will need to click 'Accept' and accept their terms and conditions.


When you are prompted to select an Internet Connection Speed, we recommend choosing wireless.


The Blackboard Collaborate classroom will open and establish the right connection.

Step 4: Check your audio equipment

Now that you are in the test classroom, complete the 'Audio setup wizard' by clicking on the blue and red microphone icon in the top left-hand corner of the screen. This will ensure your audio is working. It is recommended that you use a headset with microphone and speakers.


Follow the instructions in the Audio Setup Wizard.


Extra instructions if you cannot open the meeting.collab file

If you have completed the above instructions - downloaded Firefox, enabled pop-ups & downloaded the Launcher - but you cannot get the downloaded file "meeting.collab" to open in order to launch Blackboard Collaborate, you may need to try this different process. This process involves using Firefox to download Java and renaming the downloaded file to "meeting.jnlp" before you open it.

Using Firefox, download and install Java from This will involve downloading a file, and then opening that file and following your computer's instructions to install the program (such as, 'double-click to install'). 

Next, open the link to your Blackboard Collaborate session (or you can use our test classroom The meeting file will download.

Open your computer's Downloads folder.

Select the .collab file. 

Once the file is selected, press Enter. A box will appear around the file name, indicating you can edit it.

Now, you will type in a different name. Replace the file type ".collab" with ".jnlp" and press Enter

Now, double click the "meeting.jnlp" file to launch your Blackboard Collaborate session using Java. 

If you see prompts to update Java, you should be able to click "Later" and continue on to open Blackboard Collaborate.

If you have any questions, please contact the IT Help Desk, and we can walk you through setting up your computer or troubleshooting.

Phone: (02) 9964 6322
Hours of operation: 8am-7pm, Monday-Friday

For out-of-hours office support, please contact Blackboard Collaborate technical support on 1800 267 338.