How to Guides

 

Reset Your Password

Click on an option to retrieve a new password to the Student Portal:

(Please click here for NCI students self password reset.)

 

1. SMS password reset system - always available
You will receive a sms password reset token after supplying personal details.

2. Automatic Email password reset system - always available

You will receive an email password reset token after supplying personal details.

3. Use our helpdesk system - available 8am-7pm Monday to Friday

Email the helpdesk with your Student ID, Full Name and Date of Birth.
New details will be sent to your private email address, by a member of IT staff.

4. Over the phone - available 8am-7pm Monday to Friday
Call the IT Help Desk on (02) 9964 6322. Have your student number ready.

You also can leave us a voicemail with your student ID, full name and date of birth. We will get back to you shortly and email a temporary login password to your preferred email address.

 

If you can log in, but want to change your password:Click here


Need more help? Follow along with the step-by-step guide to resetting your password

Attached files: Student guide - How to Reset your Password.pdf