How to Guides


Reset Your Password

Options to retrieve a student login password:

Option 1: Students self-password reset

If you have forgotten your password, please click on the 'I forgot my password' button on the Portal login page or Click here to reset your password.

Enter your student email address and select the verification option. 

A password reset will be sent to your personal email address or mobile SMS.

Note: If your account is locked for too many failed attempts, please contact IT Help Desk for assistance.

Option 2: Use our helpdesk system - available 8am-7pm Monday to Friday

Email the helpdesk with your Student ID, Full Name and Date of Birth.
New details will be sent to your private email address, by a member of IT staff.

Option 3: Over the phone - available 8am-7pm Monday to Friday
Call the IT Help Desk on (02) 9964 6322. Have your student number ready.

You also can leave us a voicemail with your student ID, full name and date of birth. We will get back to you shortly and email a temporary login password to your preferred email address.

If you can log in, but want to change your password: Click here