How to Guides

 

Allowing Cookies and Pop-ups

When you access the internet, you use a 'web browser' or 'browser' such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari. Most browsers, by default, block some pop-ups and cookies. But, to use the Student Portal, you need to allow both.

Click to jump to a section: Google Chrome | Mozilla Firefox | Microsoft EdgeApple Safari

What are pop-ups and cookies?

Pop-up windows or pop-ups are windows that appear automatically without your permission. In most browsers, you are notified if your browser has blocked a pop-up, and you can click the notification to change your settings. Pop-ups are used to access many tools in the Student Portal, such as Turnitin reports and lecture recordings.

Cookies are small pieces of data sent from a website you visit to your web browser. Cookies allow the Student Portal to recognise you when you return to the site. 


 

Google Chrome

To enable pop-ups:

If you are in the Portal trying to access something and a new window does not open, you will see a small window icon appear next to the star in the top, right-hand corner of your page.   Click the icon and select the option "Always allow pop-ups and redirects from my.navitas-professional.edu.au"

OR You can click on the Chrome menu (the three gray bars in the top-right corner)  and click 'Settings'. Click 'Privacy and security' at the left column of the page. Click on 'Site Settings' in the Privacy and Security section. Scroll down and click on 'Pop-ups and redirects' Change the 'Blocked (recommended)' to 'Allowed'.

To enable cookies: 

  • On the Chrome menu, click on 'Privacy and security' again and go to 'Cookies and other site data'
  • Tick 'Allow all cookies'

For the most up-to-date information and further help, view Chrome Help 


 

Mozilla Firefox 

To enable pop-ups:

When you try to access a resource that has a pop-up, you will see a horizontal, cream bar at the top of the window.

Click on the Options button to the right of the bar and select 'Allow pop-ups for my.navitas-professional.edu.au' 

OR you can click on the Firefox menu  and select 'Settings'. From the Settings window select the 'Privacy & Security'. Scroll down to 'Permissions', un-tick 'Block pop-up windows'.

To enable cookies: go to the 'Privacy & Security' page and select 'Standard' on 'Browser Privacy'. You can choose 'Custom' and change the selections as well.

For the most up-to-date information and further help, view Mozilla Support


 

Microsoft Edge

To enable pop-ups: 

If you are in the Portal trying to access something and a new window does not open, you will see a small window icon appear next to the star in the top, right-hand corner of your page.  Click the icon and select the option "Always allow pop-ups and redirects from my.navitas-professional.edu.au"

OR You can click on the menu (the three dots in the top-right corner)  and click 'Settings'. Click 'Cookies and site permissions' at the left column of the page. Scroll down and click on 'Pop-ups and redirects', change the 'Blocked (recommended)' to 'Allowed'.

To enable cookies: Click 'Cookies and site permissions' at the left column of the Settings page. Scroll down and click on 'Cookies and site data', click on "Allow sites to save and read cookie data (recommended)' and change the option.

 For the most up-to-date information and further help, view Microsoft Edge


 

Apple Safari

To enable pop-ups:

When you have Safari open, click on the 'Safari' at the top, left-hand side of your screen. Click on the Safari menu and go to 'Preferences'. Then, go to the 'Website' tab. You will notice the website name in the list, click on 'Block and Notify' and select 'Allow'.

To enable cookies:

Go to the Safari setting menu and go to Preferences. Then, go to the Privacy tab. Under the section, un-tick 'Block all cookies' next to 'Cookies and website data'.

More information from Apple


 

(Please note: if you have problems with your browser after allowing these, it may be because there is a security or anti-virus software on your computer that is configured to block cookies, either for all web sites or certain web sites. If you need assistance fixing this issue, please contact your software supplier.)

If you have any questions, please email the IT Help Desk helpdesk@my.navitas-professional.edu.au or call (02) 9964 6322 between the hours of 8am-7pm Monday-Friday.